Last updated: October 8, 2026
This Shipping & Returns Policy applies to physical products purchased directly from Bitácora Off Road through bitacoraoffroad.com.
Seller: Gabriel Jara Valenzuela, carrying on business as Bitácora Off Road.
Business and mailing address:
319 Luise Avenue
Birch River, Manitoba R0L 0E0
Canada
Contact: contact@bitacoraoffroad.com
Telephone / WhatsApp: +1 431 458 9164
Your mandatory consumer rights prevail over this policy. Nothing in this policy removes any warranty, cancellation right, refund, replacement or other remedy that applicable law requires.
Which purchases this policy covers
This policy covers products purchased directly through the Bitácora Off Road website, including products produced or fulfilled for us by third-party partners and products that may be stocked or shipped directly by Bitácora Off Road.
Products may include print-on-demand clothing and merchandise, books, accessories and other physical products offered through our direct store.
Gelato and print-on-demand products
Many Bitácora Off Road apparel and merchandise products are produced on demand through Gelato or other production partners acting on our behalf.
These products are generally manufactured only after an order is placed and are not drawn from inventory held by Bitácora Off Road.
Although a third-party partner may manufacture, print or ship the product, Bitácora Off Road remains the seller for purchases completed through our own checkout. Contact us directly if there is a problem with a direct Bitácora order.
Products shipped directly by Bitácora Off Road
Bitácora Off Road may also offer products that we hold, package or ship ourselves, including future books, travel products, accessories or other merchandise.
Any product-specific shipping method, availability or voluntary return terms that differ from this general policy will be disclosed on the applicable product page or during checkout before purchase.
Purchases made from external sellers
This policy does not apply to purchases completed directly on external websites such as Amazon, Starlink or another independent seller.
For books purchased through Amazon, the seller, payment, delivery, cancellation, warranty and return arrangements shown by Amazon and the applicable seller govern that transaction.
For Starlink and other external services, the provider’s own eligibility, billing, shipping, cancellation and refund terms apply.
Bitácora Off Road does not process or control those external transactions merely because we provide a link or referral.
Delivery territory
Our direct online store currently offers sales to customers in Canada.
Delivery is available only where a supported delivery method is offered for the selected product and delivery address before payment. Availability may vary by product, production location and destination and does not guarantee delivery to every Canadian address.
Shipping charges, taxes and total price
Direct-store prices are shown in Canadian dollars (CAD) unless otherwise stated.
Available shipping charges, applicable taxes and the total payable are shown through the checkout process before an order is submitted.
We do not use a general policy statement to impose undisclosed mandatory shipping, handling, customs or brokerage charges after purchase.
Production and delivery timing
Some products are printed or manufactured only after an order is placed. Production time is separate from carrier transit time.
Products in the same order may be produced at different locations and may arrive in separate packages.
Delivery and production information displayed on a product page or during checkout is an estimate unless an express delivery guarantee is specifically stated.
Production capacity, destination, weather, transportation networks, carrier operations and events outside our reasonable control may affect delivery timing.
Estimated timing does not remove any cancellation, refund or other rights provided by applicable law.
Order information and address changes
Please review your name, delivery address, product, size, colour, quantity and other selections before submitting an order.
If you notice an error, contact us as soon as possible. Once production or shipping has started, changes may no longer be operationally possible.
This does not remove any legal remedy that applies where the problem resulted from our error, a product defect or an incorrect or misleading description.
Damaged, defective or incorrect products
If a product arrives damaged, defective, incorrect or materially different from its description, contact us as soon as reasonably possible after discovering the problem.
Please provide your order number, a description of the issue and photographs where reasonably available. Keep relevant packaging or other evidence where possible, particularly when transport damage is involved.
We will assess the issue and provide the remedy required by applicable law and any applicable express warranty. Depending on the circumstances, this may include repair, replacement, refund or another legally appropriate remedy.
A production partner’s or carrier’s internal claim deadline does not reduce mandatory consumer rights.
Do not send a product directly to Gelato, another production facility or a carrier unless we instruct you to do so or that route is otherwise legally appropriate.
Missing parcels and delivery problems
If a parcel appears lost or has not arrived as expected, contact Bitácora Off Road with your order number.
We will review the available tracking and delivery information and, where appropriate, investigate with the relevant production partner or carrier.
A carrier scan marked “delivered” will be considered as part of the available evidence but does not automatically exclude a valid claim.
You are not required to resolve our relationship with our production partner or carrier before exercising rights you may have against Bitácora Off Road as seller.
Print-on-demand products and change of mind
Except where required by law or where a different return right is expressly offered before purchase, we do not offer returns or exchanges solely because you changed your mind, selected the wrong size or colour, or later preferred another product for items produced specifically after your order is placed.
Please review product information and sizing details carefully before ordering print-on-demand apparel and merchandise.
This restriction does not apply when a product is defective, damaged, incorrect, materially misdescribed or where applicable law provides another mandatory right.
Other direct products and voluntary returns
For products stocked or shipped directly by Bitácora Off Road, any voluntary change-of-mind return or exchange offered for that product will be stated on the product page or before purchase.
Unless a voluntary return right is expressly offered, a change of mind, incorrect customer selection or preference change does not by itself create a voluntary return right beyond rights required by law.
Cancellations
If you want to cancel or change a direct order, contact us as soon as possible.
For print-on-demand or made-to-order products, voluntary cancellation or modification may no longer be possible once production has started.
For products that have already been dispatched, cancellation may also be limited by the stage of delivery and the applicable legal rules.
These operational restrictions do not prevent a cancellation or refund that applicable law requires.
Discounts, promotional codes and sale prices
A discount, promotional code or sale price changes the price payable under the applicable offer but does not remove mandatory consumer rights concerning defective, damaged, incorrect, misdescribed or undelivered products.
Promotional codes may be subject to disclosed conditions such as eligibility, validity period, minimum purchase or product restrictions.
Unless expressly stated otherwise, promotional codes have no cash value and cannot be exchanged for cash.
Discount codes, promotions or referral benefits offered by Amazon, Starlink or another external provider are governed by that provider’s applicable terms and eligibility rules.
Refunds
Where a refund is required or approved, it will generally be issued to the original payment method where possible, or by another lawful method agreed with you.
We will not replace a mandatory monetary refund with store credit unless there is a lawful basis or you agree where legally permitted.
Bank or payment-processor posting times may vary after a refund is issued.
Shipping and return costs
Shipping charges are not universally non-refundable.
The amount refunded and responsibility for original shipping or return costs depend on the reason for the return, the applicable legal remedy and any voluntary return terms disclosed before purchase.
We do not deduct processing, restocking, production-partner or supplier charges from a refund where applicable law prohibits that deduction.
Mandatory consumer rights
Consumer-protection law may require cancellation, refund, replacement or another remedy even where this policy would not otherwise offer a voluntary return.
For a qualifying Manitoba internet sale cancelled under applicable provisions of The Consumer Protection Act, Bitácora Off Road will comply with the applicable refund, cancellation and return-cost requirements.
Customers in other Canadian jurisdictions may have additional or different mandatory rights. Nothing in this policy is intended to waive those rights.
How to contact us about an order
For order problems, cancellations, damaged products, incorrect items, delivery issues or return questions, contact:
Gabriel Jara Valenzuela
carrying on business as Bitácora Off Road
319 Luise Avenue
Birch River, Manitoba R0L 0E0
Canada
Email: contact@bitacoraoffroad.com
Telephone / WhatsApp: +1 431 458 9164