Last updated: October 8, 2026
Bitácora Off Road respects your privacy. This Privacy Policy explains how personal information may be collected, used, disclosed and protected when you visit bitacoraoffroad.com, interact with our content, contact us, subscribe to communications, or make a purchase through our website.
Who we are
This website is operated by Gabriel Jara Valenzuela, carrying on business as Bitácora Off Road, based in Manitoba, Canada.
Website: https://bitacoraoffroad.com
Business and mailing address:
319 Luise Avenue
Birch River, Manitoba R0L 0E0
Canada
Privacy Contact: Gabriel Jara Valenzuela
Email: contact@bitacoraoffroad.com
Telephone / WhatsApp: +1 431 458 9164
Information we collect
We may collect personal information that you voluntarily provide when you contact us, subscribe to communications, leave a comment or review, place an order, request support, or interact with forms on the website.
This may include your name, email address, telephone number where provided, billing or shipping information, order details, messages you send us, subscription preferences and other information reasonably required to provide the service you request.
Our website may also automatically receive technical information such as IP address, browser type, device information, pages visited, referring pages and interactions with the website.
How we use information
We may use personal information to operate and improve the website, respond to messages, manage subscriptions, process and fulfill orders, provide customer support, prevent fraud or abuse, maintain website security, understand website performance and measure interactions with our content and collaborations.
We use personal information only for purposes that are appropriate in the circumstances and will provide additional notice or obtain consent where required before using information for a materially different purpose.
Cookies and analytics
Cookies and similar technologies may be used to support shopping sessions, remember preferences, operate website functionality, understand website usage and enable third-party embedded content.
We use Google services, including Google Analytics and Google Site Kit, to help us understand website traffic and usage. Google and embedded services such as YouTube may receive technical and usage information according to their own privacy practices.
You can manage cookies through your browser settings. Disabling cookies that are necessary for website or shopping functionality may affect the operation of those features. Optional tracking is subject to any consent or choices required by applicable law.
Store, orders and payments
Our online store uses WordPress and WooCommerce. When you place an order, we may collect and retain information necessary to process the transaction, provide customer support, fulfill the order and maintain appropriate business and accounting records.
Payments may be processed through third-party payment providers such as Stripe. When payment information is handled directly by the payment provider, Bitácora Off Road does not receive or store your complete payment-card information.
Production, fulfillment and service providers
We use third-party service providers to operate parts of our website and business. These may include WordPress and WooCommerce for website and store functionality, Stripe for enabled payment services, MailPoet for magazine and email subscriptions, and production, fulfillment or delivery partners where necessary to complete an order.
For products produced or fulfilled through Gelato, the order and shipping information reasonably required to manufacture and deliver the applicable product may be provided to Gelato and related fulfillment or delivery providers.
Other products may be stored, packaged or shipped directly by Bitácora Off Road or through another disclosed provider. We share only information reasonably required for the applicable service.
International processing
Some service providers may process or store personal information outside Canada. When information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or other public authorities where permitted by local law.
Bitácora Off Road remains responsible for personal information under our control when it is transferred to a service provider for processing and uses contractual or other appropriate measures intended to protect that information.
Newsletter and communications
Magazine and newsletter subscription forms are managed through MailPoet. We use subscription information to send the communications you request and to manage subscription preferences.
Receiving an order confirmation, customer-service message or other transactional communication does not, by itself, enroll you in unrelated marketing communications.
You may unsubscribe from marketing communications using the unsubscribe option provided in those messages or by contacting us.
We do not sell mailing-list information to advertisers.
Comments and reviews
If comments or reviews are enabled and you submit one, WordPress may collect the information entered in the form together with technical information such as your IP address and browser information for security and spam-detection purposes.
If you submit a comment or review for publication, the name you provide and the comment or review may be displayed publicly. Your email address is not intended to be displayed as part of the public review output. Avoid including private or sensitive information in material intended for publication.
Embedded and external content
Pages on this website may include embedded videos, social-media content, maps or other material from third-party websites. Embedded content may behave as if you visited the third-party website directly and may collect information according to that provider’s privacy practices.
Our website may also contain links to external platforms and commercial partners, including YouTube, social networks, Amazon and Starlink. Once you leave bitacoraoffroad.com, the privacy practices of the external website or provider apply to your interaction with that service.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer support, order administration, accounting, legal obligations, fraud prevention and security.
Retention periods may vary depending on the type of information and the reason it is held.
Your choices and privacy rights
You may request access to your personal information, information about its use and disclosure, and correction of inaccurate or incomplete information.
You may withdraw consent to uses that depend on consent, subject to applicable legal or contractual restrictions and reasonable notice.
You may also ask us to delete personal information. Deletion is subject to applicable law and information that we need to retain for legitimate legal, accounting, transactional, security or administrative requirements.
To make an access, correction, consent-withdrawal or privacy complaint request, contact our Privacy Contact at contact@bitacoraoffroad.com. We may request information reasonably necessary to verify your identity before fulfilling certain requests.
You may also contact the Office of the Privacy Commissioner of Canada regarding a privacy concern.
Security
We use reasonable technical and administrative measures intended to protect personal information handled through the website. Access to personal information should be limited to persons and service providers who reasonably require it for the applicable purpose.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Privacy incidents
Where required by applicable privacy law, Bitácora Off Road will assess privacy and security incidents and take the reporting, notification and record-keeping steps required by law.
Changes to this policy
We may update this Privacy Policy when our website, services, providers or data practices change. The date at the top of this page indicates the most recent update.
A change to this Privacy Policy does not by itself authorize a materially different use of personal information without any notice or consent required by applicable law.
Contact
For privacy questions, access or correction requests, withdrawal of consent or complaints, contact:
Privacy Contact
Gabriel Jara Valenzuela
carrying on business as Bitácora Off Road
319 Luise Avenue
Birch River, Manitoba R0L 0E0
Canada
Email: contact@bitacoraoffroad.com
Telephone / WhatsApp: +1 431 458 9164